Consumers have the right to withdraw from the online purchase contract within 14 calendar days from receipt of the product, without justification.

Exceptions to the Right of Withdrawal:

– Customized or tailor-made products.

– Products that are not suitable to be returned for hygienic reasons if they have been unsealed after delivery.

– Goods that may deteriorate or expire rapidly.

Conditions for Product Return:

You can return the products as long as:

– Are unused.

– Send them in their original packaging.

– Make the return within 14 calendar days of receipt.

– It is not a custom-made product.

Return and Refund:

The consumer must bear the direct cost of returning the goods.

To initiate the return process, you must contact us and indicate that you want to make a return. We will guide you through the necessary steps for the refund of the amount paid for the purchase.

You must send us the product within 14 calendar days by post or courier to the following address: C/ Andrés Lambert 24, 1º Dcha., postal code 03730, Jávea, Alicante.

Upon receipt of the product and after verifying that it meets the return requirements, we will proceed to make the refund. The amount to be paid will be the amount you paid for that order at the time of purchase. The period of time between making the refund and receiving the money may vary depending on the payment method used.

Customized Products:

Custom-made products (e.g. splints, prostheses, custom-made knee protectors, etc.) are not subject to the right of withdrawal and cannot be returned.

Size changes:

You have a period of 14 calendar days from the reception of the product to change the size if the size you have purchased is not the right one.

The product must be sent in the same conditions in which it was received, with the requirements that it must be in good condition and not have been used.

To make the change, you must send us the product with the size you do not want within 14 calendar days by mail or courier to the following address: C/ Andrés Lambert 24, 1º Dcha., postal code 03730, Jávea, Alicante.

Upon receipt of the product and after verifying that it meets the requirements for the change, we will send the new size to the same address where the order was placed, unless new delivery details are notified through the right of access and rectification of the customer’s data.