Delivery Times

Processing Times

– Products in stock: For products in stock, the processing of the order is immediate once placed, always within our working hours. In stock orders placed before 1pm can be shipped the same day with 24/48 hour shipping. Orders placed on weekends or holidays will be processed the next business day.

– Customized products: see General Terms and Conditions for Customized Products.

Shipping Areas:

We ship to mainland Spain and Balearic Islands directly through the purchase in the portal. For orders to the Canary Islands it is necessary to request a quotation through previous contact for customs management.

Estimated Delivery Times:

– Peninsular Spain and Balearic Islands: 24/48 hours.

– Canary Islands: Variable delivery time, subject to customs clearance.

The carrier cannot guarantee a shorter delivery time for a standard shipment.

Delays and Exceptions:

Shipping and delivery times are estimates and may vary due to external factors such as adverse weather conditions, strikes, customs problems or any other circumstances beyond our control. In case of significant delays, we will contact you to inform you and offer you a solution.

Order Tracking:

Once your order has been shipped, you will receive an email with tracking information so you can track your package at all times.

Shipping costs:

Standard shipping costs are free of charge throughout the web portal for the national territory (mainland Spain and Balearic Islands).

Delivery Failed:

If the order cannot be delivered for reasons attributable to the customer (e.g. incorrect address, absence of the recipient, etc.), we will contact you to reschedule the delivery. If the package is returned to our facilities, the customer must bear the additional costs of reshipment.

Changes in the Delivery Address:

If you need to change the delivery address after you have placed your order, please contact us as soon as possible. We will do our best to update the address as long as the order has not been shipped. Please note that this may delay the delivery time.

Processing Times: Processing times vary by product type. For example:
Custom-made splints: 1-2 business days.
Wheelchairs: 4-5 business days.

Although we always try to meet the minimum order processing times, there are external and internal factors that may alter these deadlines, such as manufacturing defects, quality control failures, machinery breakdowns, staff unavailability, local holidays, etc., so the figures mentioned are indicative.
Delivery Times: Once processing is completed, delivery times will be the same as for products in stock, with the possibility of small variations due to customization.