Content of the portal.
Information and services.
Users can access a wide variety of information and services through the portal.
We reserve the right to modify, at any time and without prior notice, the presentation and
configuration of the information and services offered.
You expressly acknowledge and agree that we may discontinue at any time,
deactivate and/or cancel any information or service offered on the portal. Although we strive to
to the maximum to ensure the availability and accessibility of the website, it can sometimes be
access to the portal must be interrupted for reasons of maintenance, updating, change of
location or other reasons.
We are committed to making our best efforts to minimize these disruptions and to
restore access as soon as possible. However, we do not guarantee the availability
The portal may be affected by factors beyond our control.
In addition, we reserve the right to limit access to certain parts of the site, or the entire site,
at our discretion, and to establish specific requirements for the use of certain features or
services.
If you have any questions or need assistance with any information or service, our team of
customer service is available to assist you through the available means such as telephone or
e-mail among others.
1.2. Responsibility of the Portal for the contents.
Accuracy of Information.
We strive to ensure that the information provided on our web site is accurate and
is up to date. However, we do not guarantee that the texts, descriptions or any other
content of the Web site are free of typographical errors, inaccuracies or outdated information. We
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update the information contained in this document.
information at any time without prior notice.
Product Images.
The product images shown on the website are merely illustrative. Although
we do our best to show the colors and details of the products as accurately as possible.
possible, images may not accurately reflect the actual color of the product due to color variations.
user’s display and device configurations. Slight color variations will not be
will be considered a product defect.
Tailor-made products.
Customized products are manufactured specifically according to specifications provided by
the customer. As a result, there may be slight differences between the delivered product and the
generic model shown on the website. These variations are normal and will not affect the
product functionality. We understand that each customized product is unique and may have
minor differences compared to the images and general descriptions.
Variations and Adaptations.
It is possible that the product received may present slight variations in comparison with the images and
website descriptions due to necessary adaptations in the manufacturing process. These
variations may include adjustments to the design, materials or minor details that do not compromise the
quality or functionality of the product.
Limited Liability.
We will not be responsible for typographical errors, inaccuracies in descriptions or variations.
on the products. If you have any questions or concerns about a specific product, please contact us.
we recommend that you contact our customer service before making your order.
purchase.
1.3. Obligations of the User.
The user undertakes to use the portal in a responsible manner, in accordance with the law, morality, the
public order and the present conditions of use. In particular, the user agrees to:
Proper Use of the Portal:
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Use the portal exclusively for personal and non-commercial purposes.
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Not to use the portal for illicit or fraudulent activities or activities that infringe rights.
of third parties.
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Refrain from introducing, storing or disseminating through the portal any content that
infringes intellectual or industrial property rights or any other applicable regulation.
Truthfulness of Information:
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Provide true, accurate, complete and updated information on all forms.
available on the portal.
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Not to impersonate the identity of third parties or misrepresent their identity in the use of the portal.
Portal Security:
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Not to enter, store or disseminate through the portal any content that could damage the
computer systems, software, hardware or telecommunications equipment of the company or of the company’s
third parties, including viruses and other malicious code.
–
Do not attempt to access, use or manipulate the data of the company, other users or systems.
restricted areas of the portal.
Content and Conduct:
- Not to publish, transmit or share content that is defamatory, libelous or obscene,
offensive, violent or inciting to hatred or discrimination based on race, gender,
religion, sexual orientation, nationality or any other condition.
- Respect the privacy and confidentiality of other users and the company.
Intellectual Property Rights:
- Do not reproduce, copy, distribute, make available or in any other way communicate, reproduce, copy, distribute, make available or in any other way communicate
publicly, transform or modify the contents of the portal without the authorization of the owner of the portal.
the corresponding rights.
Interaction with the Portal:
- Do not use the portal in any manner that could overburden, damage or disable the networks, servers
and other IT equipment of the company.
- Not to hinder the use of the portal by other users.
Legal Compliance:
- Comply with all applicable laws and regulations in connection with the use of the portal.
Indemnification:
The user undertakes to indemnify and hold harmless the company, its directors and officers,
employees and agents, for any damage, loss, liability, claim, demand or demand
(including attorneys’ fees) arising out of your use of the portal or your failure to comply with
these obligations.
1.4. Compliance with LOPD.
Purpose of Processing:
The personal data collected will be used for the following purposes:
- Manage and process orders placed through the portal.
- Improve our products and services through analysis and statistical studies.
- Attending to queries, requests and complaints from users.
Legal Basis for Processing:
The processing of personal data is based on:
- The execution of a contract to which the interested party is a party, for order management and
services.
- Compliance with legal obligations applicable to the company.
- The legitimate interest of the company for the improvement of its products and services.
User Rights:
The user has the right to:
- Access to your personal data.
- Request the rectification of inaccurate data.
- Request the deletion of your data when, among other reasons, the data is no longer required.
necessary for the purposes for which they were collected.
- Request the limitation of the processing of your data.
- Oppose the processing of your personal data.
- Request the portability of your data to another data controller.
To exercise these rights, the user can contact us through hola@mihapi.local or
send a written request to C/Andrés Lambert 24, 1º Dch. 03730, Jávea, Alicante.
Safety measures:
We have implemented appropriate technical and organizational measures to ensure the security and safety of our products.
integrity of personal data, as well as to prevent their loss, alteration, processing or access.
unauthorized.
Data Retention:
Personal data will be kept for the time necessary to fulfill the following purposes
for which they were collected and as long as their deletion is not requested by the interested party.
Subsequently, they will be kept duly blocked for the time necessary to comply with
with applicable legal obligations.
International Data Transfers:
In the case of international data transfers, we guarantee that the following will be applied
adequate safety measures in accordance with the regulations in force.
Privacy Policy:
For more information on how we handle your personal data, please see our Privacy Policy.
Privacy.
1.5. Intellectual Property.
Intellectual and Industrial Property Rights
All website content, including but not limited to text, graphics, images,
logos, icons, buttons, software, trade names, trademarks, designs, and any other materials
The intellectual and industrial property rights of which it is a part are protected by intellectual and industrial property rights of which it is a part are protected by intellectual and industrial property rights of which it is a part.
we own or third parties who have duly authorized their inclusion on the website.
Use of Content
It is strictly forbidden to use the content of the website without our prior permission by
written or, as the case may be, the authorization of the holders of the corresponding rights. The access and
use of the website does not grant the user any rights to any trademarks, trade names and/or trade dress.
distinctive signs included therein.
Limitations of Use
The user may not reproduce, distribute, transform, modify, publicly communicate, extract,
reuse, repost or otherwise use in any way the content of the website, in whole or in part, in
any type of support or media, without our prior written authorization.
Exceptions
Exempted from this prohibition are those uses that may be authorized by virtue of regulations
applicable, such as the right of quotation or private use, provided that the source of origin and the author are indicated.
of the content, and do not infringe intellectual or industrial property rights.
Infringement of Rights
We reserve the right to take the appropriate legal action against users who
violate or infringe our intellectual or industrial property rights.
2. General Terms and Conditions.
2.1. Return and exchange policy.
Consumers have the right to withdraw from an online sales contract within 14 days of purchase.
calendar days from receipt of the product, without the need for justification.
Exceptions to the Right of Withdrawal
- Customized or tailor-made products.
- Products that are not suitable to be returned for hygiene reasons if they have been
unsealed after delivery.
- Goods that may deteriorate or expire rapidly.
Conditions for Product Return
You can return the products as long as:
- Are unused.
- Send them in their original packaging.
- Make the return within 14 calendar days of receipt.
- This is not a customized product.
Return and Refund
The consumer must bear the direct cost of returning the goods.
To initiate the return process, you must contact us and tell us what you want to do.
a refund. We will guide you through the necessary steps for the reimbursement of the amount paid by the
purchase.
You must send us the product within 14 calendar days by mail or courier to the following address
following address: C/ Andrés Lambert 24, 1º Dcha., postal code 03730, Jávea, Alicante.
Upon receipt of the product and after verifying that it meets the return requirements, we will proceed with
to make the refund. The amount to be paid will be the amount you paid for that order at the time of the order.
purchase. The period of time between refunding and receiving the money may vary.
depending on the payment method used.
Customized Products
Products made to measure by requesting measurements (e.g., splints, prostheses),
custom-made knee protectors, etc.) are not subject to the right of withdrawal and are therefore not subject to the right of withdrawal.
can be returned.
Changes by Size
You have 14 calendar days from receipt of the product to exchange it.
size if the size you have purchased is not the right size.
The product must be shipped in the same condition in which it was received, with the requirements of
which must be in good condition and must not have been used.
To make the exchange, you must send us the product with the size you do not want before the expiration date.
14 calendar days by mail or courier to the following address: C/ Andrés Lambert 24,
1º Dcha., postal code 03730, Jávea, Alicante.
Upon receipt of the product and after verifying that it meets the requirements for the exchange, we will send
the new size to the same address at which the order was placed, unless new sizes are notified.
delivery data through the right of access and rectification of customer data.
2.2. Delivery Deadlines.
Processing Times
- In-stock products: For in-stock products, order processing is immediate upon receipt of the order.
once placed, always within our business hours. Orders for products in stock
orders placed before 13h can be shipped the same day with 24/48 hours shipping. The
orders placed on weekends or holidays will be processed the next business day.
skillful.
- Tailor-made products: see the General Terms and Conditions section for more information.
Tailor-made products.
Shipping Areas
We ship to mainland Spain and the Balearic Islands directly by purchasing in the
portal. For orders to the Canary Islands it is necessary to request a quotation by previous contact.
for customs management.
Estimated Delivery Times
- Peninsular Spain and Balearic Islands: 24/48 hours.
- Canary Islands: Variable delivery time, subject to customs clearance.
The carrier cannot guarantee a shorter time for a standard shipment.
Delays and Exceptions
Shipping and delivery times are estimates and may vary due to external factors such as
adverse weather conditions, strikes, customs problems, or any other circumstance
beyond our control. In case of significant delays, we will contact you to
inform you and offer you a solution.
Order Tracking
Once your order has been shipped, you will receive an e-mail with the following information
tracking so you can track your package at all times.
Shipping Costs
Standard shipping costs are free of charge for the entire web portal for the national territory (Spain
peninsular and Balearic Islands).
Failed Delivery
If the order cannot be delivered due to reasons attributable to the customer (e.g., delivery address, address of the customer, etc.), the order will be delivered to the customer’s address.
incorrect, absence of the addressee, etc.), we will contact you to reschedule the
delivery. If the package is returned to our facilities, the customer will have to bear the costs
additional forwarding.
Changes in the Delivery Address
If you need to change the delivery address after you have placed the order, please contact us as soon as possible.
as soon as possible. We will do our best to update the address, as long as the order does not
has been sent. Please note that this may delay delivery time.
2.3. Pricing.
Price Transparency
All the prices of the products offered on our website are indicated in euros (€) and include
the corresponding Value Added Tax (VAT), in accordance with the legislation in force in the country.
Spain and the European Union.
Price Variation
We reserve the right to change product prices at any time. No
However, changes will not affect orders that have already been confirmed.
Promotions and Discounts
Occasionally, we may offer promotions and discounts on certain products or to
certain periods of time. The specific conditions of these promotions will be clearly stated.
indicated on the portal and will be subject to product availability.
Additional Costs
The prices indicated do not include shipping costs, which will be calculated and displayed during the
purchase process before you complete your order. For shipments to the Canary Islands and out of the
European Union, orders may be subject to additional taxes and customs duties, which may be levied by the European Union.
shall be borne by the customer.
Pricing Errors
In the event that an error is detected in the price of a product that has already been ordered, we will contact you as soon as possible.
we will contact you as soon as possible to inform you and to offer you the option of
confirm the order at the correct price or cancel the order free of charge. If we are unable to contact
with you, the order will be considered cancelled and you will be refunded the full amount paid.
Warranty.
Legal Warranty
All products offered on our website are covered by the legal guarantee of conformity,
as established by Spanish and European legislation (Royal Legislative Decree 1/2007 and
Directive 1999/44/EC). This warranty covers any lack of conformity that manifests itself in a
The delivery period is two years from the date of delivery of the product.
Warranty Conditions
In case of defective product, we will proceed, as appropriate, to repair, replacement,
price reduction or termination of the contract, which shall be free of charge for the consumer. The
customer must inform us of the non-conformity within two months of the date on which he had
knowledge of it.
Warranty Exclusions
The warranty does not cover:
- Normal product wear and tear.
- Damage caused by improper use, negligence, blows, accidents or modifications not caused by
authorized.
- Products that have been tampered with or repaired by unauthorized third parties.
Warranty Claim Process
To make use of the warranty, you must contact us and provide the following information
information:
- Order number.
- Detailed description of the defect or problem.
- Photographs or videos of the defect, if possible.
Our team will evaluate the claim and will indicate you the steps to follow for the repair or
replacement of the defective product.
Consumer Rights
The exercise of the guarantee does not affect the rights recognized by current legislation. In addition to
If you are not entitled to the legal warranty, you may be entitled to additional warranties offered by the manufacturer.
See product documentation for more information on these additional warranties.
2.5. Terms of payment.
The customer declares that he/she has full legal capacity to make purchases on this website, being of legal age.
of legal age and in possession of a valid credit or debit card issued by a credit or debit card issuer.
acceptable to the company. The customer guarantees and takes responsibility that all data
The information provided on your card is correct, complete and up to date.
2.6. Applicable Law and Jurisdiction.
This contract shall be interpreted and governed in accordance with current Spanish legislation, including Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, the General Conditions of Contract, and the applicable laws on Retail Trade, Consumers and Users.
Both the portal www.mihapi.com and the user agree to submit any dispute or controversy that may arise in connection with the interpretation or execution of this contract to the jurisdiction of the courts and tribunals of Denia, expressly waiving any other jurisdiction that may correspond to them.
3. General Terms and Conditions for Customized Products.
3.1 Definition and Scope of Application.
These general terms and conditions apply exclusively to the purchase of products to
offered on our website. Tailor-made products are those that are manufactured according to the
specifications provided by the customer and which, by their nature, cannot be sold to
other users.
3.2. Ordering Process.
Request and Confirmation: Customer must provide detailed specifications for the product.
through the forms provided on the portal. Once the request has been received, the following will be sent
a confirmation of the order to the customer, including a summary of specifications and pricing
total.
Modification of Specifications: Any modification to the specifications must be.
communicated before the manufacturing process begins. Once production has started, it shall not
changes in specifications will be accepted.
3.3. Price and Payment.
Pricing: The price of the customized products will be calculated based on the
specifications provided by the customer and will be communicated prior to order confirmation.
Payment Methods: We accept payment by credit card, debit card and other forms of payment.
payment specified in the portal. Full payment must be made before starting the process.
manufacturing.
3.4. Processing and Delivery Times.
Processing times: Processing times vary according to the type of product. For
example:
- Custom-made splints: 1-2 working days.
- Wheelchairs: 4-5 working days.
Although we always try to comply with the minimum order processing times, there are
external and internal factors that can alter these lead times, such as defects in manufacturing, failures
quality control, machinery breakdowns, personnel unavailability, local holidays, etc., therefore
that the above figures are indicative.
Delivery Times: Once processing has been completed, delivery times will be the same as the following
than for products in stock, with the possibility of slight variations due to the
customization.
3.5. Responsibility in the Taking of Measures.
We cannot be held responsible for the accuracy of the measurements provided by the customer.
Therefore, it is essential that measurements are reliable and verified prior to manufacture.
If there is an error in manufacturing due to incorrect measurements provided by the customer, the
responsibility shall be borne by the customer, who shall be responsible for the costs derived from the repair or
necessary modification.
3.6. Variability of Manufacturing Lead Times.
Manufacturing lead times may vary due to internal and external factors, such as defects in
manufacturing, quality control failures, machinery breakdowns, personnel unavailability or
local holidays. The above figures are indicative and not binding.
3.7. Exclusion of Liability for Physical Changes of the Client.
We are not responsible for product customization failure due to changes
physical changes of the client, such as changes in weight, growth or worsening of health status,
occurred after the measurement and manufacture of the product.
3.8. Right of Withdrawal and Returns.
Exclusion of the Right of Withdrawal: Custom-made products are not subject to the right of withdrawal.
cancellation, in accordance with current consumer protection regulations.
Returns for Defects: In the event that the product presents manufacturing defects or does not meet
the agreed specifications, the customer must communicate this within 14 days from the date of the
receipt of the product. We undertake to repair or replace the defective product free of charge.
additional for the customer.
3.9. Obligations of the Client.
Accuracy of Information: Customer agrees to provide accurate and detailed information.
for the manufacture of the customized product.
Proper Use: The customer agrees to use the product in accordance with the instructions.
and to carry out proper maintenance.
3.10. Limitation of Liability.
We shall not be liable for indirect, incidental or consequential damages arising out of the use of or inability to use our products.
inability to use the customized product, except in cases of gross negligence or willful misconduct on our part.
part.
